
Eric Yuan the inventor of Zoom couldn’t sleep at night ten years ago when he was working with WebEx at Cisco. The reason: he knew 50% of his clients were not happy with WebEx. What if you made cars or any other product and you knew 50% of your customers were not only unhappy, but they in fact hated your product. It wouldn’t take long for competitors to fill in the gap. He approached Cisco management and pleaded a case to totally rebuild the WebEx product from the ground up. They said no. Eric left, started Zoom and the rest is history. It’s also one of the few high-tech companies making a profit almost at the outset.
Eric solved all the problems that caused 50% dissatisfaction with WebEx and just about every other conferencing app including Skype, GoToMeeting and Microsoft Team. This is truly the very first conferencing app that provides ubiquitous access with a superior robust feature set that far exceeds all the others. On top of this, Zoom is super simple to use, and it seamlessly connects the ITU, (International Telecommunications Union), videoconferencing standards that have been in place for more than 20 years. This means Zoom can connect to any legacy videoconferencing hardware in the world. This is impossible with WebEx and the other conferencing applications.
Many Zoom clients do not have an IT staff or support person on site. They are small to mid-size businesses or not-for-profit organizations with no budget for IT. Through a simple subscription process, they are up and running in one day. Some clients have a large conference room and use a standards-based videoconferencing system. Pressing two buttons on their remote and they are in a Zoom meeting with participants on PC’s, MAC’s, tablets, and smart phones. They can screen share, show YouTube videos, annotate on a white board and record everything either in the cloud or on their computer — All this without any phone calls for IT support.
A famous quote sums up Zoom. “All that is complex is not useful, and all that is useful is simple”