Microsoft Lync – Why this is an important part of video conferencing in the enterprise?

September 19, 2013 by

Lync_PhotoMany large companies are embracing Microsoft Office 365 with Microsoft Lync.  Within the enterprise Lync is a seamless and very efficient way to video conference and to collaborate.  Additionally, the Office 365 program eliminates the entanglements of software upgrades and trouble shooting.  Users simply subscribe to the software and upgrades are automatic.  One company migrated 1,200 people to Lync and in the process eliminated 1,200 IP phones and replaced 38 IP sets in common areas and meeting rooms. This creates a tremendous savings in the enterprise. Since most companies are on the PC platform end-users adapt quickly and are provided with soft phones and headsets.  Lync can act as a PBX replacement and users seem happy to adopt the technology.  This adoption is critical to successful deployment with a tangible return on investment.

New features in Lync 2013 include:  Video preview; One-click meeting joins; Persistent chat; Shared OneNote for meetings; Gallery view; Lync Web App client and Improved mobile support for Windows Phone, iPhone, iPad,or Android device.

Here are some tips for building a successful Lync deployment:  (Provided by Enterprise Connect)

  1. Make sure Lync is the right option for you
  2. Define, document and prioritize your business objectives
  3. Assemble a strong cross-functional team
  4. Assign a Project Leader
  5. Recognize communication, training and change management as critical
  6. Monitor adherence to metrics.

In regard to video conferencing there is only one stumbling block in using Microsoft Lync.  This stumbling block is the connection to installed standards based video conferencing cameras or CODECS.  The good news, this is easily resolved by purchasing a Gateway with a video conferencing MCU or bridge — Avaya / Radvision produces both.  The quality and reliability is superb with the Avaya / Radvision products.  Another solution is using a hosted video conferencing service, preferably one using the Avaya / Radvision products.  For mid-sized and small enterprises the hosted service is the most economical.  (If you use Microsoft Lync and need to video conference outside of your company — click here)

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